About Metrics Reporting
- Metrics Reporting, Inc. (MRI) is a consulting firm widely recognized for our ability to design and drive social innovation and for our dedication to working alongside other extraordinary change agents in workforce development. We are solutions architects and systems designers dedicated to building communities and solving complex problems.
- Employers, industries, regions, states and nations need to manage their talent supply chains to assure competitiveness in the knowledge economy. Talent Supply Chain Management (TSCM) is a holistic set of solutions that enables employers to build reliable pipelines of high quality talent to meet their needs. Smart systems rely on good data to help individuals make better decisions. TSCM is a smart system that improves three key decisions:
- Organizations make better selection decisions by creating highly effective teamwork between human resources specialists and hiring managers around evidence of competencies,
- Organizations make better sourcing decisions by proactively providing key data to talent suppliers, and
- Individuals make better development decisions by understanding the competencies required to be successful and by using this knowledge to target their optimal next career step.
The talent supply chain system coordinates these key decisions and the flow of talent into and within an organization to optimize the alignment of talent resources to the organization’s goals.
Our Team
Bill Guest
President
Bill Guest is the president and chief solutions architect at Metrics Reporting, a Michigan-based workforce development and talent management consulting firm. He is an international consultant, conference speaker, and practitioner in the areas of workforce development, innovation, and metrics. His consulting practice is currently focusing on human capital supply-chain challenges at all levels.
Employers, industries, regions, states, and nations need to manage their talent supply-chains to assure competitiveness in the knowledge economy. Organizations need to implement the right processes, tools, and measurements to support their performance improvement objectives. Bill has developed a crisp, clear, no nonsense approach to organizational performance improvement. He developed and implemented these techniques, with excellent results, during his 25 years of industry experience with various organizations in the roles of engineer, supervisor, vice president sales, general manager, president, and CEO. Since 1999, he has been working with clients around the world to teach them these straightforward methods and provide step-by-step coaching as they use these techniques to achieve their goals.
Bill is an author and frequent speaker on Talent Supply Chain Management (TSCM) and evidence-based talent decisions. TSCM is a holistic set of solutions that enables employers to build reliable pipelines of high quality talent to meet their needs. Smart systems help individuals make better decisions based on good data. TSCM is a smart system that improves three key decisions:
Organizations make better selection decisions by creating highly effective teamwork between human resources specialists and hiring managers around evidence of competencies,Organizations make better sourcing decisions by proactively providing key data to talent suppliers, andIndividuals make better development decisions by understanding the competencies required to be successful and by using this knowledge to target their optimal next career step.
The talent supply chain system coordinates these key decisions and the flow of talent into and within the organization to optimize the alignment of talent resources to the organization’s goals.
Bill’s recent work with ONET data includes: Job families defined by ONET codes that leverage ONET data for job grouping, The ONET-based job analysis process, O-NET based competency families, and Leveraging ONET data as a foundation for alternative validation strategies.
Employers, industries, regions, states, and nations need to manage their talent supply-chains to assure competitiveness in the knowledge economy. Organizations need to implement the right processes, tools, and measurements to support their performance improvement objectives. Bill has developed a crisp, clear, no nonsense approach to organizational performance improvement. He developed and implemented these techniques, with excellent results, during his 25 years of industry experience with various organizations in the roles of engineer, supervisor, vice president sales, general manager, president, and CEO. Since 1999, he has been working with clients around the world to teach them these straightforward methods and provide step-by-step coaching as they use these techniques to achieve their goals.
Bill is an author and frequent speaker on Talent Supply Chain Management (TSCM) and evidence-based talent decisions. TSCM is a holistic set of solutions that enables employers to build reliable pipelines of high quality talent to meet their needs. Smart systems help individuals make better decisions based on good data. TSCM is a smart system that improves three key decisions:
Organizations make better selection decisions by creating highly effective teamwork between human resources specialists and hiring managers around evidence of competencies,Organizations make better sourcing decisions by proactively providing key data to talent suppliers, andIndividuals make better development decisions by understanding the competencies required to be successful and by using this knowledge to target their optimal next career step.
The talent supply chain system coordinates these key decisions and the flow of talent into and within the organization to optimize the alignment of talent resources to the organization’s goals.
Bill’s recent work with ONET data includes: Job families defined by ONET codes that leverage ONET data for job grouping, The ONET-based job analysis process, O-NET based competency families, and Leveraging ONET data as a foundation for alternative validation strategies.
John Cleveland
Vice President of Strategy
John is a founder of the Innovation Network for Communities, a national non-profit whose mission is to develop and spread scalable innovations that transform the performance of community systems. He has been working for over 30 years in human, social and natural capital formation strategies, sustainable development, green building design, organizational learning, socially responsible businesses, school reform, and economic development. John also serves as the part time Executive Director for the Boston Green Ribbon Commission, a high-level CEO group in Boston that supports the implementation of the Boston Climate Action Plan. Between 1999 and 2006, John served as Vice President of IRN, Inc., a strategic planning and market intelligence firm located in Grand Rapids, Michigan. Prior to joining IRN, John worked as a private consultant; as director of Continuous Improvement for Grand Rapids Community College; and as director of the State of Michigan’s industrial extension service.
Jim Sharf
Chief Industrial Psychologist
As the Equal Employment Opportunity Council's Chief Psychologist in the mid-1970s, drafted the Uniform Guidelines on Employee Selection Procedures. He subsequently returned to government to serve as Special Assistant to EEOC's Chairman for whom he drafted the "race norming" prohibition in the Civil Rights Act of 1991. He has successfully defended the validity generalization (VG) of measures of cognitive ability, and he has also successfully defended validity generalization. With co-author Frank Schmidt, Jim defended the validity generalization of ACT's WorkKeys© certifying a high-school graduate's verbal, quantitative and problem-solving skills. In 2006, he was awarded the M. Scott Myers Award for Applied Research in the Workplace by the Society for Industrial/ Organizational Psychology for developing the valid, legally defensible employment tests used by TSA to hire fifty-thousand airport security screeners. For four years, Jim was industrial psychology's expert writing the licensing exam required of all psychologists in the U.S. and Canada. Jim is currently advising the American National Standards Institute (ANSI) on healthcare-sector certification competency standards.
James Guest
Product Manager, JOFI
James manages customer on-boarding and support for the JOFI Assessment system. He writes Metrics Reporting's research briefs, Evidence-Based Selection and Career Coaching guidebooks, grant-funded research papers, structured interview guides and other projects. James has provided technical assistance to several national non-profits and spoken about evidence-based selection processes at national workforce conferences. He worked with Bill to develop the Metrics Reporting O*NET-based Confirmatory Job Analysis process, and he has conducted job analyses for dozens of organizations across America. He holds a PhD in political science from the University of Dallas and has taught political theory at the University of Texas at Austin and Santa Clara University in California.
Rachel Cleveland-Holton
Director of Consulting Services
Rachel has worked with evidence-based selection systems for the last ten years. Since its launch in 2018, Rachel served as project manager and subject matter expert for the HireReach initiative. Rachel graduated Magna Cum Laude from the University of South Florida with a BA in Psychology. Her career in workforce includes positions at ACT; ACT Bridge; Metrics Reporting; and Ottawa County Michigan Works serving in roles focused on consulting, process improvement, metrics, job analysis, assessments, industrial psychology, as well as building and managing software as a service products. Additionally, Rachel is an experienced project manager, leading and managing a team of Program Managers at a custom software development organization prior to joining HireReach.
Most recently, Rachel served as the project manager and consultant for HireReach, a program designed to support employers in adopting a skills-based model for hiring and promotions through the implementation of evidence-based selection. Today Rachel is the Director of Consulting Services and continues to serve as the technical consultant supporting HireReach and JOFI Assessment customers.